![]() ![]() As the lowest tier agent, if you get a customer screaming about an issue you can't fix there is a supervisor dept to send them to. I work from home for a travel agency call center. I’d say give it a try and if it’s nit for you then move into something else.Īs other said, it depends on the call center. I would far rather be doing this than anything involving in person customer interactions or fast food 1000%. I’m a socially anxious introvert and it took me a while to get comfortable doing what I do, so I don’t think you really know how you’re going to fare until you start. From reading around here, however, I sometimes feel like I’m the exception being able to do this job comfortably for so many years. I’ve been fortunate to work for 2 well run centres and have learned the skills needed to de-escalate most customers and mentally let go of those bad calls when needed. Personally, I’ve been working in inbound customer service work for around 12 years and mostly don’t mind it. Even the best call centre jobs have to deal with a certain amount of customer abuse and there is often a lot to learn. Call centre work isn’t easy and without the ability to compartmentalize and not take customers too personally, you won’t last very long. However, even if you manage to land a good call centre job, the other side if that is you have to have a certain psychological makeup to be able to both excel and not get so stressed out that it ruins your mental health. If you can find a good centre to work at, it can make a pretty decent job with higher wages and better benefits than most jobs that don’t require an additional degree or certificate. A bad call centre will have no respect for employees, very little support and unrealistic targets. A good call centre will offer lots of support, have realistic targets and performance based incentives. It can be but it depends a lot on your psychological makeup and on the quality if the call centre. Always keep yourself in a position where you can get a new job with ease if this one does not work, and don't trap yourself in a position like I did. I am effectively trapped in this job for a few years. For example, my current call center pays significantly well, but I cannot afford to move to another call center/different job due to an inevitable pay cut that could greatly harm my living situation. Don't get into a call center job and rely on it, I made this mistake. Unless you plan on advancing into a higher position, off the phones. ![]() Don't go into a call center job thinking this is your long term job. And some jobs which will also micromanage you to the T. Be ready for absolutely terrible management. My advice if you plan on getting into a call center job: I have worked in two different call centers for a total of four years, and let me tell you: it will cause an extreme mental toll on you if you are not careful.
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